Decision Workspace
pleme-support vs mcp-customer-service vs mcp-ticketing
Side-by-side comparison of Rust crates
47
pleme-support
experimentalv0.1.2
Universal support ticket system for Pleme platform - tickets, SLA tracking, CSAT scores, analytics
43
mcp-customer-service
experimentalv2.1.0
Customer Service MCP Server — conversations, customer intelligence, resolution, routing, satisfaction, and churn prediction for AI agents
42
mcp-ticketing
experimentalv1.0.0
Ticketing MCP Server — a service-desk / case-ticketing platform (queues with SLA policies, tickets with priority and SLA due dates + breach detection, intake & triage, assignment, status workflow, public/internal comments, escalation, tags, and SLA/workload analytics) with a full audit trail
Core Metrics
| pleme-support | mcp-customer-service | mcp-ticketing | |
|---|---|---|---|
| Health Score | 47 | 43 | 42 |
| Total Downloads | 53 | 46 | 17 |
| 30d Downloads | 0 | 0 | 0 |
| Dependents | 0 | 0 | 0 |
| Releases | 3 | 3 | 1 |
| Last Updated | 40d ago | 50d ago | 34d ago |
| Age | 4m | 1m | 1m |
Health Breakdown
pleme-support
Maintenance
17
Quality
13
Community
5
Popularity
2
Documentation
10
mcp-customer-service
Maintenance
11
Quality
15
Community
5
Popularity
2
Documentation
10
mcp-ticketing
Maintenance
11
Quality
15
Community
5
Popularity
1
Documentation
10
Technical Details
| pleme-support | mcp-customer-service | mcp-ticketing | |
|---|---|---|---|
| Version | 0.1.2 | 2.1.0 | 1.0.0 |
| Stable (≥1.0) | ✗ No | ✓ Yes | ✓ Yes |
| License | MIT | Apache-2.0 | Apache-2.0 |
| Dependencies | 14 | 15 | 11 |
| Crate Size | 106KB | 28KB | 24KB |
| Features | 3 | 0 | 0 |
| Yanked % | 0.0% | 0.0% | 0.0% |
| Edition | 2021 | 2024 | 2024 |
| MSRV | — | — | — |
| Owners | 1 | 1 | 1 |
Links
Quick Verdict
- •pleme-support leads with a health score of 47/100, but none of the options score above 80.
- •pleme-support is pre-1.0 — API may change.